Our policy in short
TAPTOCLIQ cards are personalised for you, so refunds are only possible before the physical card has shipped. This matches our Terms of Service.
Physical NFC cards
- Before shipping: you can cancel and receive a full refund.
- After shipping: cards are personalised and programmed for you and cannot be refunded.
- Defective or wrong card: if your card arrives damaged, does not work, or is not what you ordered, contact us within 7 days of delivery and we will send a replacement at no cost.
Subscriptions, restaurant and company plans
- Digital plans are activated as soon as payment is confirmed, so they are not refundable once activated. Renewals and upgrades are final once paid.
- If a payment went through but your account was not activated, contact us and we will fix it or refund you.
How refunds are paid
Approved refunds go back to the original payment method (card or bank transfer) in Nigerian Naira. Card refunds can take several business days to show, depending on your bank.
How to ask for a refund or replacement
Email sales@taptocliq.com with your order number and a short description of the problem. For a faulty card, please include a photo.
This policy should be read together with our Terms of Service.